Full course description
This course is a capstone course for the certificate program as a whole; it builds upon the concepts and skills learned in earlier courses in the Clinical Service Engineering certificate program. This class focuses heavily on applying what was learned in the prior courses within a healthcare environment, including virtual labs and field assignments.
At the end of the course, students should be able to:
1. Demonstrate how to positively impact customer relationships through effective communication with a wide range of audiences commonly found in the healthcare environment.
2. Recognize ethical and professional responsibilities in the healthcare environment and make informed judgments, which must consider the impact on the customers' economic and environmental wellbeing.
3. Optimize the operation of common medical imaging equipment for a variety of complex healthcare needs by analyzing and interpreting data and drawing appropriate conclusions.
4. Explain, using words, diagrams, and demonstrations, how common medical imaging equipment is used effectively in a variety of healthcare examinations appropriate to that equipment.
5. Summarize, using words and/or diagrams, the flow of a typical site assignment or visit, in terms of the initial request from the customer, the interaction process with the customer, the site visit itself, the problem-solving process, any repairs or service that need to be made, and follow-up that should be done with the customer.
6. Calculate the revenue and costs associated with equipment down-time, service calls, and service
contracts for common medical imaging systems.
7. Explain, using words/equations/cost models, the rationale that is used when CSEs determine the
appropriate ratio of service/repair time vs. ordering parts.
8. Based on a given set of data, decide on, and defend your choice of, the examination type that should be selected, the medical imaging modality that should be used, and the medical imaging system that would best serve that application, based on procedure time and cost-effectiveness.
9. Describe the installation process of typical medical imaging systems using flow diagrams and project planning tools.
- Introduction to Healthcare
- Healthcare environment, roles and responsibilities, anatomy of a site visit
- Professional Skills
- Executive presentation skills
- Emotional intelligence
- Understanding change
- Conflict resolution
- Applications for Clinical Engineering
- Clinical Knowledge
- Terminology for medical imaging examinations
- Review of basic anatomy for implementing medical imaging examinations
- Contrast media used with medical imaging examinations
- GI exams
- Ortho exams
- Specialty exams
- Examination Observation
- System Optimization
- PEX editor
- RIS mapping
- PEX editor settings
- User Settings
- Clinical Knowledge
- Field Assignment
- Equipment installation
- Equipment trouble-shooting process
- Economic considerations
- Selecting systems and modalities
- Final Presentation
Prof. Melissa Terpstra
Biomedical, Biological, and Chemical Engineering, MU College of Engieering
45 continuing education hours (4.5 continuing education units); no academic credit